ABSA Bank refuses to provide feedback on ***** investigation

On 10 March 2026, I was the victim of a telephone **** where the caller appeared to be from ABSA ***** Division. The call displayed the ABSA logo, and the caller even knew my ID number, which caused me to trust the interaction. Unfortunately, I was de*****ed.

On 16 March 2026, ABSA ***** Division acknowledged receipt of my affidavit and advised that I should await correspondence from the investigator handling the matter.

However, as of 21 May 2026 (more than eight weeks later), I have still received no communication from any investigator and no update on the status of the investigation.

I followed up with ABSA on 29 April and again on 12 May, including escalation to management, requesting:

# confirmation of the investigation status; # the details of the investigator handling the case; and # expected timelines for feedback.

To date, I have received no substantive response other than acknowledgement emails.

I have been an ABSA client since the days of Trust Bank in the mid-1980s and am disappointed by the complete lack of communication regarding this matter.

I request that ABSA provide an update on the investigation and assign a contact person for the case.