Absa Bank Query

Item: Absa
Rating: 1
Author: Xola M

My name is Xola Mndela, I have a Credit Card with Absa, it ran into arrears. I have resumed payment (of arrears)in the last three months, but they continued to Blacklist me with the Bureau. I was advised by their legal Agent who called me just before I got paid for November, to pay a certain amount in order to be OUT of arrears. But the Bank proceeded to Blacklist me with the Bureau. Does National Credit Act allow Blacklisting while the Debt is being paid? I have proof that I've been paying. ***

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Replies (1)

Absa's replyOfficial

04 Dec 2019, 17:16

Dear Xola

Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically.

Regards

Lebogang Mashiane
Specialist Case Manager
Customer Value Managemen

Absa's reply04 Dec 2019, 17:16

Official