PR
Phanuel R

1 reviews | Active since Jun 2020

08 Apr 2023, 07:42

Absa Bank protect ****/*****sters

On the 17th of March 2023, I got an SMS to notify me that I have won an iPhone. The link provided on the sms had a Pick 'n Pay log.

I suspected **** but took a chance as they requested R39 shipping fee, which I paid through my Absa bank debit card.

A week past, no Iphone was delivered as the message /process promised.

0n the 3rd of April 2023, at about 17h00 absa notified me via an sms that an amount of R766 , was debited from my account.The transaction took place without any prior Warning or Notification from Absa. Absa normally notify me and afford me opportunity to accept or decline debit order, but this one they did not notify me.

Absa further refused to reverse the *****ulent transaction. Their respond to my reversal request sounded like they have business agreements with this ****mers/*****sters.

Absa is protecting the *****sters and *****ulent act from/against their clients.

****ming company name is bizmailer247

0
Replies (2)
Absa
Absa's reply11 Apr 2023, 08:27
Official
Dear Phanuel Ramaite Raphahlelo

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for  your complaint is C-***6 Kind regards,Group Customer CareVanessa Crowe
PR
Phanuel R's update29 Apr 2023, 07:53
Reviewer Update
Absa did return the money that was taken without permission.