RE
Reo E

1 reviews | Active since Nov 2018

18 Apr 2020, 10:33

Absa Bank Port Alfred Retained my foreign card during lockdown and Doesnt care! No money for food!

As a foreign resident stuck in South Africa during lockdown, Absa banks ATM decided to retain my card for no reason what so ever! with no money! no way of getting food I went down to Absa Bank port alfred branch and sat in a queue for 1 hour, finally I got inside and reported the issue to "Brodan" who informed me I will have my card back by the very next morning! I sat the whole night without dinner waiting for this! Friday came and No one contacted me, the bank was closed so I couldnt get anyone! This is the "friendly Service:" that Absa bank Port Alfred takes Pride in ! How Dare Absa retain my Foreign bank card and then not even care to get hold of me or stick to their promise! It is now Saturday and I have to go the whole weekend Hungry, and possibly into early NEXT week! Disgusting in Times of Crisis a Bank like this can just put someone in such a position and then not care to rectify it at all!

0
Replies (1)
Absa
Absa's reply21 Apr 2020, 09:39
Official
Dear Reo

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . 
 
 
Kind regards,

Lebogang Mashiane
Group Customer Care