AG
Anthony G
1 reviews | Active since Mar 2019
29 Nov 2019, 05:42
Absa Bank Poor Service from Internet Banking
I have been struggling since Monday 25 November 2019 to log into the Absa Internet Banking and have made several calls to their help line with no success (was working perfectly on Friday 22 November 2019). In order to ensure that the problem is not on my side I have taken my laptop to another Wi Fi Location, asked an I.T. Expert to check my settings on my computer and also checked with another Absa client who is having the same problem. On Thursday 28 November 2019 I made contact with the Absa line at +/- 14:00 and after the same discussions with the person on the other side of the phone I was assured that she would get back to me. I am still waiting
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Absa's replyOfficial
01 Dec 2019, 12:27 Dear Mr Garbers, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Please provide me with your ID number ( send private ) in order for me to log an incident . Thereafter I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . I look forward to being of service to you Mr Garbers Vanessa
Absa's reply01 Dec 2019, 12:27
Official
Dear Mr Garbers, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Please provide me with your ID number ( send private ) in order for me to log an incident . Thereafter I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . I look forward to being of service to you Mr Garbers Vanessa