AM
Ashley M
1 reviews | Active since Apr 2011
25 Jul 2020, 08:35
ABSA bank poor service
I keep receiving a "technical error" when trying to settle my vehicle finance account. After 15 min on the phone with their call centre, no one is able to assist. Very poor service. My query is still outstanding. I have banked with ABSA for years - after this Im questioning whether its time to move to another service provider.
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Absa's replyOfficial
27 Jul 2020, 10:50Dear Ashley
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology.
Kindly advise if you have tried to make the transaction and if the error persists what is the error message and are you trying to settle using the banking APP.
I will be waiting for your response.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology.
Kindly advise if you have tried to make the transaction and if the error persists what is the error message and are you trying to settle using the banking APP.
I will be waiting for your response.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's reply27 Jul 2020, 10:50
Official
Dear Ashley
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology.
Kindly advise if you have tried to make the transaction and if the error persists what is the error message and are you trying to settle using the banking APP.
I will be waiting for your response.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology.
Kindly advise if you have tried to make the transaction and if the error persists what is the error message and are you trying to settle using the banking APP.
I will be waiting for your response.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd