ABSA Bank POOR service and professionalism

Absa bank branch, Key West shopping centre, Krugersdorp. The staff at Customer Service are poor in their designations, they take a long time to figure out problems, then call the manager who also seems confused after waiting to be served after 3 hours. They have 2 at the desks and incapable. PLEASE ABSA, train your staff before letting them on us. I was issued a New Credit Card and after much bio and signatures, then to get to take a pin. Turns out its not on my portfolio, so i have 2 dead credit cards on my portfolio that do not work and the new Credit Card does not feature on my Accounts. This after half an hour of admin with the customer service, so I lose out on the service and time and effort to go back to sort out AND on top of this the many bank charges are going to be a fight to reverse due to my Investment and cards. PLease train your staff. I would not recommend anybody to be with you guys. Also you cannot phone anyone in the bank yet they are all on calls??!!