ABSA BANK - POOR SERVICE

been with Absa for years but I must say your standards have dropped. I bought Vodacom data bundle 1GB on the 15/02/2019 through the ABSA APP and was charged R149.00 for the bundle but did not get anything, (no bundle) I can see I was charged but there was no bundle. I called Vodacom and they said it must have been a system error with the bank and suggested I call Absa, I called Absa today 18/02/2019 and spoke to an advisor and he said I should send an email to ********** and said that I will also be charged reversal fee of £160 for the reversed payment??? I think that is very unfair since I did not get what I paid for. I then told the advisor on the phone I want to cancel all services with Absa since it was no mistake of my own but now I need to pay additional charges to get the payment reversed, the advisor just said 'OK' and then he dropped the call. VERY POOR SERVICE, I need feedback regarding this please as I feel Absa has dropped the ball.