ABSA Bank-Poor service

ABSA consultants were quick to make promises to obtain my business and then forget about the promises they made. Numerous phone calls and emails dating back to October 2018 and even contacted their complaints department and no assistance. Is this the way ABSA threats their customers? Claim logged but no feedback regarding progress though my device was taken on 21/01/19 and claim approved notification received via automated email on 02/02/19