ABSA bank poor service

I placed a complaint with ABSA complaints on 30 April 2018, it is now 31 may 2018 and my issues have not been resolved. I keep going to the bank to activate notifications of withdrawal and deposits and it works for a day or so then i stop recieving notifications, ABSA' ques are long and im am getting tired of doing this i am paying for a service that i am not getting, why is my notifications constantly being turned off one thing i an thinking about is mabe some one is taking small amoints out of my account and i cant see it, also 2nd isuue is i am unable to save favorite transactions at the atmosphere, consultants are unable to resolve this, again I am paying absa and not getting service there is this feature but I am not part of it, why