ABSA Bank Poor service.

My vehicle is financed by ABSA. Part of the instalment is insurance. I was retrenched at the end of Dec 2025. My husband and I have been under debt review since 2022. The debt review company was informed regarding my retrenchment. They subsequently notified our creditors regarding the change to our financial situation. ABSA has given us a 3 month payment holiday bar the insurance portion of the instalment. After frustrating wasted time, telephone cost and being sent from pillar to post I cannot find anyone who can assist me. All I need to find out is where to pay the insurance portion of the vehicle instalment. It appears that no one I've dealt with knows how to assist. This is totally unacceptable. Eventually I lodged a complaint with ABSA and was assisted by Razilia (spelling?) who was sympathetic and very professional. She gives one hope that there are people who wish to assist customers.