ABSA BANK POOR/ FAILED SERVICE DELIVERY

I have been utterly disappointed , disgusted and shocked with poor service from ABSA bank . I have been an ABSA customer for many years and the service I received in the most recent incident was really bad. My mother, a colleague of hers & I were led to believe that a particular group was a brokerage. Money was invested into this particular account. Once we discovered it was a **** my mom & her colleague were able to get their monies as they with Standard Bank , this was with help of the Standard Bank. I was unfortunate to be banking with ABSA. My initial query with ABSA bank was a verbal one & I got no where. I then attempted the action line which is supposed to be the ombudsman by email, and still had no joy. My mom has power of attorney on my account & she sent action line an email. She got no response & every time she sent an email the query seemed to start from the very beginning which meant you cannot follow up a query with the action line. She phoned them & she spoke to \Jacques le Roux "who seemed helpful. On the 7th may he responded \""that the information was sent to Dispute department & will revert\"""