ABSA Bank - poor customer experience

After navigating through 6 voice prompt menus, I was greeted with being disconnected. Retried, found my way to where I wanted to be and then the joke started.

I have a single tax free account from which I wanted to withdraw a portion. Problem: u need a transactional account to be able to deposit funds into. Why was this not explained when the account was opened? Problem 2: Can I deposit the money into my wife's ABSA chq account? Yes, no problem. Ok lets do it. "Do you have power of attorney for your wife's account? Of course not - she controls her own affairs. So this experience adds to my 2 or 3 previous poor experiences with ABSA. Yet to have a positive outcome first time with ABSA.