1 reviews | Active since Mar 2011
Absa Bank - Pathetic Service with Zero Customer Care
Visited the Absa branch at Centurion Lifestyle Centre in Pretoria to do a deposit. Approached a teller that was merrily chatting to her colleague about personal matters. Greeted the teller as cordial human beings do. The teller just looked up at me and continued with her conversation. I supp**** details of the account and the cash that needed to be deposited, and also told her the exact amount that I would like to deposit. She did take the account details together with the cash and started processing my transaction. All the while, the teller continued with her personal conversation with her colleague at the next teller. Clearly a display of utter rudeness and zero customer care. In between the conversation that the teller was having with her colleague, she asked me what the deposit amount was, as she was clearly not paying any attention when I first mentioned it to her. The teller gave me the impression that I was an interruption to her personal chit chat. I guess the old adage " The customer is not an interruption of our work - he is the purpose of it " clearly does not apply at this Absa branch. The details on the bank stamp is T03/6128 , 62-62-45 together with today's date. I guess the training standards at Absa Bank are extremely low or non existent. Due to such a substandard experience at your branch, I will no longer use Absa Bank for any future banking.
Thank you for your posting. We are looking into the matter and will be in contact with you within 24hours.
Thank you
Basani Hlungwane
Group Customer Care
Thank you for your posting. We are looking into the matter and will be in contact with you within 24hours.
Thank you
Basani Hlungwane
Group Customer Care
