JR
Jay R

1 reviews | Active since Jan 2021

22 Nov 2022, 00:48

Absa bank... Pathetic service

Im am referring in particular to the branch in centurion lifestyle centre. Every time I need to visit that bank i am absolutely stunned by the total lack of customer service. They are either under staffed or very poorly managed. You wait for ages in a queue only to eventually be met by a teller or consultant who clearly is of the opinion that they are doing you a HUGE favour by simply doing what is required of them. I do not recommend this branch.... Or even Absa Bank as a whole when considering which financial institution should be in charge of your hard earned cash.

0
Replies (2)
Absa
Absa's reply22 Nov 2022, 07:26
Official
Dear Jay Rippin Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number to your complaint is C-***5. Kind regards,Group Customer CareRezona Louw
Absa
Absa's reply24 Nov 2022, 13:48
Official
 Dear Jay Rippin

We refer to your complaint posted on Hellopeter.

Please accept our sincere apology for any inconvenience caused.

The reference number for your complaint is C-***5.

Kindly provide our office with your account or ID number ensure effective investigation and feedback.

Regards,

Rezona Louw

Specialist Case Manager: Social Media
Customer Value Management: Customer Care