ABSA BANK - PATHETIC customer service

I have received an sms from absa on the 14 Aug 2019,stating that i will be receiving a new credit card. No communication/warning from absa, and my current card was blocked. There is still fees going off the account and i still need to make payments on the card, yet i can not use it. I called the "call centre" twice on 6 Sept 2019 with no luck, either the call gets dropped or the agent don't know what their doing. It is now the 9 Sept 2019, still no contact from absa, still no card, and my current card is still blocked and now no transaction history on my banking app ? WHAT THE HELL IS ABSA DOING????

PATHETIC to say the least.