JK
Jude K

1 reviews | Active since Nov 2016

24 Aug 2024, 08:33

ABSA Bank pathetic

Jude Kluit <***> 8:17 AM (14 minutes ago) to Avaf Good Day,

WHY WAS MONEY FOR MY VEHICLE DEBITED FROM MY ACCOUNT TODAY

As K****tso Shakoane advised my debit order date is the 28th. TODAY IS THE 24TH

On Sat, 25 May 2024, 08:39 Avaf services (***), <***> wrote:

Dear Valued Absa Customer

Thank you for your email. Please be note that your instalment date is on the 28th of every month, we do apologize for the inconvenience caused.

Kind regards

K****tso Shakoane Absa Contact Centre www.absa.co.za

--------------- Original Message --------------- From: Jude Kluit [***] Sent: 2024/05/25 7:48 AM To: *** Subject: Re: *** [ ref:!00D1r01GluM.!5005q0eB074:ref ]l

Hi There Please see below mail trail I asked for the debit order date to be amended to the 28th of every month. Please read the below Kind Regards, On Sat, 25 May 2024, 07:45 Avaf services (***), <***> wrote:

Dear valued Customer.

Thank you for your email.

Kindly please note the payment due date is the 25th May.

Kind regards

Naideen Kathlyn Parsad Consultant: Email Services Absa Contact Centre www.absa.co.za

0
Replies (4)
JK
Jude K's update25 Aug 2024, 08:14
Reviewer Update
This was apparently escalated early and still no response, pathetic, I will be switching to another bank.
Absa
Absa's reply26 Aug 2024, 09:02
Official
Dear Jude Kluit Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number to your complaint is C-***8. Kind regards,Group Customer CareRezona Louw
JK
Jude K's update26 Aug 2024, 11:07
Reviewer Update
Interest which was charged on my overdraft when you took money out of my account? What about the last 3 months of failed debit orders for my vehicle installment due to you guys debiting my account early?
Absa
Absa's reply26 Aug 2024, 12:07
Official
Dear Jude Kluit Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number to your complaint is C-***8. Kind regards,Group Customer CareRezona Louw