Absa bank parys freestate dont care about legal documentation or elderly care

Me and my elderly mom went to absa bank here in Parys freestate, on this week monday. First there is no one at entrence to tell you in witch que to wait. After we asked around from the other customers we ended up in a gue where we waited quite a while before we were seen. My late dads policy paid into my moms absa account. First we couldnt access the account because according to them her id number she used years ago had changed some how .i dont understand how a id number cant change. The bank did not inform my mom her id number had changed,but ni other place had a problem with her id number. They asked for proof of adres. I said i can email them any statement they want yo confirm proof of adress,but they said no they cant print it and scan in in.i must leave my mom go to a print shop print there bring it back then they can scan it in. I told them i have her proof of adres on a legal statement you can print from your capitec bank. Evenually i had the bank manager there and then they print the ststements with capitecs legal signature. Then they said they cant exsept it because under suburb stand parys and city is also parys.parys is a very small town no subburbs. They wanted me to go to the municipality to collect a form to fill out. But you dont need any kind of legal verification to fill the form in.you can write any name. Adres,id, and the bank assept the form ,no questions no proof of anything you write on the form and then they change your account detaild accordingly. But a legal statement with a legal bank signature they dont accept.how does that work.no wonder it is so easy to commit *****. So they took the form change my moms id according to the form,not her legal id document. Then they told us it is going to take a few days to confirm the id. Then i lost it.i tikd them i want the money transfered to my moms capitec account.she cannot come in after days and again and again. After a big fight they transfered the money but we had to pay a fee, and i must still go back to close the acciunt and then pay another fee. My problem lies with the fact absa in no time what so ever had phoned my mom And informed her her id no on account had changed They did not wanted to accept any legal proof of adres including a electronic bank statement They did not want to print it But all other banks will print and scan I must leave my mom go print it and then they scan the exsact printed form They did not want to accept anything elsr exsept for that municipality form yiu can just fill in with any details without legal verification They change your bank details to watever you fill in on that form But dont accept your legal id. Then they make you wait and wait and then tell you to come back another day. We waited 5 hours No one offered the elderly prople even just a cup of Water,there is no masjine you can buy refreshments or drink water that is long for elderly people to go without water,exspecially if they did not kbow to bring water with them,because they are going t wait at least 5 hours. Parys population 90persent elderly people. No one entrence to greet you give a number or tell you where to go. And still i have to pay them to close the account. Everything taking in conclusion i mentioned It is no wonder it is so easy to commit ***** with bank accounts at absa And mostly it is the elderly that is *****ed, and all the bank does is pull up their shoulders. This is not legal.