FV
Fiona V
1 reviews | Active since Mar 2020
12 Mar 2020, 19:41
ABSA BANK OTP SYSTEM SUCKS AND IS BROKEN. SO IS ITS CUSTOMER SERVICE
I am having a terrible time with ABSA. When I try to make an online purchase, the ABSA server times out. People say they will get back to me but they dont. This has been going on since Monday. Someone PLEASE HELP ME
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
13 Mar 2020, 11:13Dear Fiona, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply13 Mar 2020, 11:13
Official
Dear Fiona, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
FV
Fiona V's updateReviewer Update
13 Mar 2020, 18:46So this morning a specialist case manager: social manager ASSURED me that in IT person would resolve my issue by close of business today. Why did I believe her? Now she says in a late email that it will be resolved by Monday. When on Monday? Midnight? What must I do in the meantime? No, no, no, now the 'Credit Card' [sic] division is 'getting involved'. Really? Is that because they've just realised I've been talking about my CREDIT CARD? ABSA IS NOT TREATING ITS CUSTOMERS WITH RESPECT OR EFFICIENCY. SHOULD WE PUT UP WITH IT MUCH LONGER? NOT LIKE THERE AREN'T OTHER BANKS OUT THERE WITH BETTER TRACK RECORDS. COMPLETELY DISGUSTING SERVICE. CONSUMER BEWARE.
FV
Fiona V's update13 Mar 2020, 18:46
Reviewer Update
So this morning a specialist case manager: social manager ASSURED me that in IT person would resolve my issue by close of business today. Why did I believe her? Now she says in a late email that it will be resolved by Monday. When on Monday? Midnight? What must I do in the meantime? No, no, no, now the 'Credit Card' [sic] division is 'getting involved'. Really? Is that because they've just realised I've been talking about my CREDIT CARD? ABSA IS NOT TREATING ITS CUSTOMERS WITH RESPECT OR EFFICIENCY. SHOULD WE PUT UP WITH IT MUCH LONGER? NOT LIKE THERE AREN'T OTHER BANKS OUT THERE WITH BETTER TRACK RECORDS. COMPLETELY DISGUSTING SERVICE. CONSUMER BEWARE.