Absa Bank not willing to sort out my account

In December I tried adding a new beneficiary in my Absa Account to which it gave an error!<br> I contacted Absa Bank and a lady had tried helping from her side as well as tried from myside on the new as well as the old Internet Banking.<br> She gave me an email address and said I were to send an email and explain my problem. I sent email out on the 6th January 2015 to which I got a reply saying that one of our Internet Banking email consultants will contact you as soon as possible.<br> The following week I sent another email to which I got the same reply that one of our Internet Banking email consultants will contact you as soon as possible.<br> Ive made numerous amount of calls to Absa and I get shunted from one person to the next and when I ask them to put me to someone higher then I get the phone put down in my ear.. So very Unprofessional of people to do that. If I had done that I would've had a written warning!!!!!