JV
Johann V
1 reviews | Active since May 2022
05 May 2022, 13:57
Absa Bank not reacting. Bad / no service!
A person died without a will and owed me money. The Master of the High Court gave all the permissions and documents to Absa to pay the money from his account into mine. I handed all these documents to Absa Ceres on 2 September 2021 and it was supposed to take 21 to 30 days. Today it is 240 days later and I have not received the money.
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Replies (2)
Absa's replyOfficial
05 May 2022, 15:13Dear Johann Viljoen Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9. Kind regards,Group Customer CareRezona Louw
Absa's reply05 May 2022, 15:13
Official
Dear Johann Viljoen Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9. Kind regards,Group Customer CareRezona Louw
Absa's replyOfficial
10 May 2022, 12:54Dear Johann Viljoen
We acknowledge receipt of your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***9.
Kindly provide our office with the details of the deceased and also the documents handed in at the branch to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
We acknowledge receipt of your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***9.
Kindly provide our office with the details of the deceased and also the documents handed in at the branch to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
Absa's reply10 May 2022, 12:54
Official
Dear Johann Viljoen
We acknowledge receipt of your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***9.
Kindly provide our office with the details of the deceased and also the documents handed in at the branch to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
We acknowledge receipt of your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***9.
Kindly provide our office with the details of the deceased and also the documents handed in at the branch to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care