Absa bank NOT GOOD AT ALL

Absa Fica has been a nightmare! In August 2017, I received an email from Absa Customer1 requiring me to submit a list of verification documents based on transactions that had gone through my savings, cheque and credit card accounts some dating as far back as 2015. Some transactions pertained to small amounts such R2000 transferred from my savings account to pay my credit card and some amount I transferred to the city of Tshwane to pay for the services. I submitted the documents to Menlyn Maine branch as the email said I can submit to any branch. Three months later they sent another email wanting the same documents and more. I went to Menlyn branch to submit however, the lady at enquiries said she does not know where to upload them. The long and short of the matter is that subsequent to that, my accounts have been frozen. It's been a month now. I have submitted my ID and proof of residence twice within the month of March even though I was told by the bank in February this year that I should not worry about Fica as it was done in June2016. I have tried to call the bank with no success. I cannot pay my debtors and they are now threatening to take me to their lawyers and credit bureau. Now I am at my wits end. Please help!!