ABSA BANK NON RESPONSE ON RELEASE OF A POLICY AFTER 2X MONTHS.

ABSOLUTE TERRIBLE SERVICE FROM ABSA HORISON. I had a complained with them, as they are not answering their phone. - C-***8. I then got a call from Linda Becker and I then went to the branch on the 30/11/2022. A very simple issue, is now becoming very very bad. I went to see them and my was issue was as follows: My dad passed away. I am the beneficiary of a policy that is held by Absa as security for his overdraft. All Sanlam needs is a letter stating 1) they don't place reliance on the policy or 2) they do place reliance for his overdraft and then they need to take the funds that he owes on the policy and then sanlam will release the rest of the funds to me. I am his daughter Hannelie Beukes. I provided all the required documentation to a lady by the name of Anni. Because of my previous complained on Absa's website the manager Linda Becker was also involved. I myself worked in the bank for 29 years and the procedure to get this sorted is not brain surgery. From the 20th until today, I have had no feedback from Absa Bank. Every time I phone Anni, she tells me it will take time I must be patient. The second week in December after I once again had to phone them, she said the relevant department that was involved came back and said, it has to be send the Deceased estate departement. My goodness 4x weeks later and only now they respond. It was then send to the Deceased department and last week when I phoned Anni promised that Linda Becker will phone me back. Today is again another week pass and still no phone call. All in All my request with Absa Bank is now going on almost 2x months. In all of this Absa has not once phoned me re the issue, I had to phone everytime and everytime it is a different story. Today Anni told me she is now at another branch and Linda will phone me, but I mustn't be angry because they are struggling wiht loadshedding. VERY VERY VERY POOR EXCUSE AFTER 2X MONTHS.