Absa bank - no loyalty to clients

I would like to indicate that I am a loyal absa client and have been for years.<br> I used a bond originator to process my home loan application and recieved terrible responses from Absa. I escalated my concerns to Absa Sandton which is my branch and still no great feedback given in terms of the complications dealt with. <br> <br> Basically, Nedbank has come back with better results and have come across more professional and I don't even bank with them. Nedbank has approved me for higher than Absa. I find that absolutely shocking because I am not even a Nedbank client yet they have been super. Absa are now at risk of loosing me and my wife as a client. <br> There is more to this story, but I wish to not go into detail here in this regard.<br> So far as I am concerned, Absa has not shown me the same loyalty as I have over the years and have not been able to provide the services promised to me. Due to this and the fact that Nedbank have been much better and been able to provide me with a much better home loan deal, and I prefer to deal directly with one institution I am in the process of moving to Nedbank.<br> Well done Absa, you have just lost 2 loyal clients due to your service given to me! :)