1 reviews | Active since May 2017

27 May 2017, 12:02

ABSA BANK. NO FEEDBACK ON *****

<p>On 2nd of May I reported to Absa bank ***** of R 108000.00 out of my trust account after a Vodacom sim swap was done without my knoledge or consent. Aa far as I can gather from the ***** department, a mr Tumelo Monjane was assigned to the case. If I phone his number it is either engaged or he does not answer it. I was promised by mr Micheal Adams of the ***** department that I would have feedback by 10.00 on Saturday 27 May. Iphoned in but now they tell me that mr Monjane is not at work today. To wait 25 days for feedback is just not on.</p>

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Replies (4)
Absa
Absa's reply29 May 2017, 11:44
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

's update30 May 2017, 07:10
Reviewer Update

Thank you for your attention. still waiting your reply

's update31 May 2017, 16:31
Reviewer Update

It is now a month and still you are investigating. Is this possible in this computer era. How do you expect a business to survive without cash flow

Absa
Absa's reply01 Jun 2017, 12:38
Official

Dear Customer

We are still investigating the case.

We apologise for the inconvenience.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd