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chad I
1 reviews | Active since Apr 2019
25 Apr 2019, 13:28
ABSA bank no communication no help always a story
1. Been struggling for almost a month to get 1 loan restructure. ive emailed all info you required from 4 different email accounts and it states your email box is full, then i get told from your call service i dont know what im talking about. 2. ive sent the same details via fax twice already with no feed back regarding this. 3. i have spoken to Helena Scott and still no feed back. 4. i have also changed my debit dates 3 times in 1 month and they are still going off on the wrong dates.
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Replies (2)
Absa's replyOfficial
25 Apr 2019, 15:45Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Absa's reply25 Apr 2019, 15:45
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
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chad I's updateReviewer Update
27 Apr 2019, 08:11im finding it a bit shocking, ABSA pushed me to become a premium holder with all the promises made and i went that route but im sitting with more issues than before.
1. loan restructure firstly
2. changing my debit dates and it still hasn't been changed.
3. i can guarantee my address has also not been changed and i have done it 3 times with the agents before as well.
cI
chad I's update27 Apr 2019, 08:11
Reviewer Update
im finding it a bit shocking, ABSA pushed me to become a premium holder with all the promises made and i went that route but im sitting with more issues than before.
1. loan restructure firstly
2. changing my debit dates and it still hasn't been changed.
3. i can guarantee my address has also not been changed and i have done it 3 times with the agents before as well.