Absa Bank no assistance!

Recently there was an issue with a Absa Bank loan application which was **********. (wrongly linked to me). My bank Capitec now close/block my account I have for years. Capitec requires a confirmation/clearing letter/doc from Absa Bank regarding this issue. I have sent an affidavit, bank statements, id, and documents requested. I do not have an account at Absa. They still have not responded to my query regarding a letter/doc that Capitec wants. I want my name cleared regarding the Absa issue, and I want my Capitec account restored as my monthly salary gets paid into it. My company also deposits monies for petrol into my Capitec account during the month when I have to do site visits and inspections. Absa is not assisting me and therefore Capitec isn't fixing the problem. I do not have the funds or time to travel up and down to Absa and Capitec or make calls the whole time, to no avail. I did what was requested, but the issue remains. I need this problem to be resolved very urgently.