Absa bank nightmare

I have 2 accounts with Absa bank and have done a payment restructuring with ABSA for my credit card to bring it up to date. I was informed to send the request via email *** , to attach all documents necessary (Which I did 26th October 2019. After waiting for 2 weeks and not having not received any feedback from absa bank,I contacted theis call centre and made payment arrangements and when I asked why Absa hasn't responded, I was merely told that the onus is upon the client to call in and ask for feedback. I was shocked, but just accepted that consultant had been able to do the arrangements (during the call),were said to be effective, for 12 months and were to commence from 15 November 2019. I was given a minimum fee of R680 to pay on or before the 15th of each month. As per arrangements I did pay R800 on th 13th of November 2019. I also paid for December even though it is way before the 15... Yesterday 10th December 2019,I was contacted by a VERY RUDE consultant THEMBISA SHOLOGU from Absa restructuring department telling me that my account was in arrears and when I tried to explain that I had already done arrangements telephonically and had already paid twice she said she wasn't interested and since she called me,I should listen to her and make new arrangements as the ones I had made were not reflected on her system. I was shocked and hence I contacted ABSA myself and spoke to ALENE who confirmed that the arrangements I had made are active (Mire confusion). I asked her to send me a copy via email of the arrangements a d asked Alene to attach Thembisa to ensure that she is also updated in the matter... and am still awaiting that email from Absa ban**** Today 11th December 2019 I received Sms stating my Credit card account is in arrears and I should contact Newtons.Inc... Over and above that I also increased my Loan account premiums in April 2019 and only on the 13th November 2019 when I called in to find out the new term and how the increased premiums are affecting loan term,I was told the consultant responsible "FORGOT " to update my profile and the premium I had increased with were NOT app**** on my loan. I was really dissapointed with Absa however decided to let it go...not knowing there would be more drama. On the 15th on November the premium didn't get debited as per agreement, i thus decided to call in (AGAIN). I was unformed that the debit order had been deleted by mistake from their system, was told to send the November premium via EFT (Which I did). I really want to close all ABSA accounts soonest however they seem to be purposefully sabotaging clients so that they could make extra profits bu OVERCHARGING interest for longer unnecessary periods... I hope I will finally be assisted by Absa and close both accounts SOON!