Absa Bank Newcastle Mall

Had a query about my vehicle finance, sat in the que of 2 people ahead of me for nearly 2 hours, finally got to speak to the consultant Sbonelo, Mind you, he was the only consultant at the branch, with 10 people waiting in the que behind me, <br> right my problem was that my credit record was showing Bad or high risk, went to query why, according to me my credit record has been clear, sbonelo tells me that has nothing to do with ABSA and no only can help me except ME, by maintaining a good credit record, Understandable, BUT I have been maintaining a good record my whole life without any issues UNTIL I got my vehicle financed with ABSA, and not just my vehicle two other peoples vehicles installment have been coming of my AVAF account, and those payments where reversed and reflected on my account as not been paid in turn making my record not so clear anymore, anyway my whole issue is with this consultant, who says that he cannot help us in anyway because we have not maintained our credit in the correct manner an that is why I have bad record, that kind of attitude did not sit well, ABSA Bank was the one who made the error an I am the one who is having the Negative Effects..