ABSA bank never cease to amaze me with their poor service!

<p>went to Loch Logan ABSA branch on Wednesday (22 June 2017) to apply for a loan, was told that my application cannot proceed as the system wants my application to be referred to their ***** department. What exactly did that mean, i got no idea because that was the only response i could get. I had myself there personally with my ID and fingerprints, how come can I be *****?. I was told to wait for 48 hours, its Monday the 26th today, 13:00, I still haven't got any reply. When I call the branch, I get the same answer "the ***** department hasn't responded yet", does this ***** department take 100 years to respond?, this is very bad and not acceptable. I went to the bank because I wanted money urgently, if it was not urgent, I could have waited 100 days and tried to save. Please do something, i don't have a year to wait, i have waited long enough and the sad part is that I bank with ABSA, if there was something so ***** about my account, i believe ABSA could have declined to accept my salary to my absa account on the 23rd!. I'm very disappointed because i once asked for a loan at another bank a couple of times and they take a decision immediately and funds are available immediately. I thought this would apply to Absa too, more especially since I bank with them!</p>