Absa Bank Mokopane Poor Service from Financial Advisor

Absa Bank Mokopane have a very difficult person by name of Mr. Mashiangoako. Our Anty had investment with them and after he passed on they requested the beneficiaries to come with ID and other Documents. First time other guys did not had ID. Financial Advisor advised to get temporary ID. After we took leave at our work and left Gauteng to Mokopane. we get there he said the Temprorary ID from one of our cousin wont work without even asking the people he was communicating with. we were just really disappointed if Absa bank cannot assist us with anything bcs of temporary. the had very bad attitude even addressing. He is the one provided the message that temporary can work and now when we are there he sing a different tune while we encountered so much expenses including our leave at different work station. i will never advise anyone to get assistance from that branch