AB
Amanda B

1 reviews | Active since Feb 2021

04 Feb 2021, 19:17

ABSA bank Middelburg

ABSA bank is the worst bank I have dealt with. Nov 2020 my card is blocked due to alleged frawd. After visiting the bank they say the ***** dept will call. No call ever received. Visited the bank again because my overdraft and credit card limit has been cancelled now I have a deliqiun account and need to pay R60 bank fee to correct this. Nothing changes. Visit the bank again. This time the manager who cannot explain what is going on and promises that it will be sorted. No response. Visit the bank manager again with no results. Today at 4 I receive an SMS stating that I have cancelled my internet banking which I did not cancel. I have been a client for more than 20 years with no bad debt record. Bought 3 houses and numerous cars through ABSA and now they treat me like this. I am so angry because I cannot get this solved. I will have to look for another bank.

0
Replies (1)
Absa
Absa's reply05 Feb 2021, 09:58
Official
Dear  Amanda Badenhorst  Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .  The reference number to your complaint is C-***2  Kind regards, Rezona Louw Group Customer Care