Absa Bank ****med me

I would like to express the level of disappointment I have experienced with ABSA Organisation.

I recently submitted a funeral claim for my late Mother who died on the 22/12/2024 and was covered under my ABSA funeral policy for an amount of R50 000 but when the claim was approved after submitting I was only paid a lesser amount which was not the agreement as per the policy schedule and my ABSA policy has been active the longest time and my premiums are always paid on time.

I have already sent an email to ABSA Action Line but clearly nobody cares and my story does not matter to them, Can somebody on higher Authority please intervene to this matter with urgency hence most of the funeral expenses still remain unpaid on my end