ABSA BANK ****MED ME

I have been contacted by absa to raise the limit of my credit card. The next day R15000 went out of my credit card account. The bank I went to confirmed that it was internal *****. Meanwhile I am left to pay the interest of money ****** by ABSA themselves!!! They said 22 business days max to be resolved, it has ben more than that and I have not even received a ref number. I have spoken to so many people since with the exact same story. What is happening inside ABSA? This bank is getting more ******* every day. DO NOT BANK AT ABSA THEY ARE *******.