ABSA BANK MAFIKENG Poor and appaling service - struggling for over 5 months to open an account as an existing customer

I have had a business account with Absa for over a year. I have been struggling to open a savings account linked to this account for close to six months. I have been sent from pillar to post, branch managers, business relationship bankers, virtual bankers...you name it I have been through it all. We have submitted the required documents a gazillion times only to be told the system is off, the offices are closed due to COVID cases, the person who is supposed to process the documents is off etc...this in the day of tech solutions to facilitate any process from anywhere in the world. The level of unprofessionalism is utterly shocking from what is seen to be one of the top four banks in the country. I will be definitely let my feet do the talking to a bank that will at least acknowledge and service customers as required.....so much for "bringing possibility to life"...more like destroying lives and business through sheer incompetence!