ABSA Bank Made 24 Inquiries in December/January 2018/19

Dear Absa,

I've seen 24 inquiries done in December 2018 to January 2019 stated as "ABSA Bank Ltd ********** 639" from my trans-union report. I've called Absa Bank to find out and I spoken to Mrs. Marcella Van Rensburg IBMR028 and she couldn't explain to me where they come from. I made an application in 2012 and 2013 and October 2018 for Virgin Money Account and I do have a record of the inquiries on the report. So it doesn't make sense why there 24 inquiries done on my record. This has affected my credit score a lot and Mrs Van Rensburg has clear indicated that she can't assist me with regards. I want to challenge the inquiries since I never authorized those inquiries.

ABSA Bank has been the worst so far. I'm not happy with the service and I consider this incident as ********** and I will be reporting this to bank ombudsman after 20 business days if it not corrected.

This will affect my record and not happy.

Regards