RR
R R
1 reviews | Active since Jan 2012
14 Sept 2022, 17:03
ABSA Bank - Long standing customer given a run around!
Needing URGENT cash loan for an emergency. Little to no help to arrange a loan against my Mortage Bond after 30 years as a customer. Am self employed and cannot supply their demands. Tried to cancel a ceded life policy as the equity in the property well exceeds the value of the policy. Given no help except - "Cede another policy". By law, I cannot cede my pension! Am rated "Low Risk" by the bank and have never failed to pay the monthly Mortage Instalments.
I will go elsewhere to arrange a loan as ABSA are extremely unhelpful.
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Absa's replyOfficial
15 Sept 2022, 12:54Dear Ryan Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9. Kind regards,Group Customer CareRezona Louw
Absa's reply15 Sept 2022, 12:54
Official
Dear Ryan Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9. Kind regards,Group Customer CareRezona Louw