FA
Farida A
1 reviews | Active since Mar 2020
03 Apr 2020, 08:37
ABSA BANK LOCKS BANK CARD DURING NATIONAL LOCKDOWN
While other banks have attempted to offer and create some relief for it's client's, ABSA bank decides to put a lock on my card instructing me to visit a branch during THE NATIONAL LOCKDOWN. I am unable to draw money, buy food and essential and now I need to risk harassment by SAPS or SANDF or my family will starve.
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Absa's replyOfficial
03 Apr 2020, 10:09Dear Farida, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch within the next hour to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply03 Apr 2020, 10:09
Official
Dear Farida, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch within the next hour to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd