AC
Andries C
1 reviews | Active since Oct 2024
21 Jun 2025, 09:29
ABSA bank locked me out of my digital banking
ABSA bank locked me out of my digital banking. I have tried to rectify the issue by calling the ***** hotline as well as customer service on 19 and 20 June 2025. It was promised that a representative will call me back. This did not happen. I live in Croatia(EU) and it is super frustrating as I cannot access my accounts. I have been told to come to a branch so they can verify my identity. I’m happy to get on a plane to SA if they buy the ticket. This is absurd! Any Help from ABSA would be appreciated! By submitting your review you agree to Hellopeter’s terms and conditions and privacy policy https://www.hellopeter.com/legal/legal
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Absa's replyOfficial
23 Jun 2025, 10:34Dear Andries
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***4.
Kind regards,
Group Customer Care
Vanessa Crowe
Absa's reply23 Jun 2025, 10:34
Official
Dear Andries
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***4.
Kind regards,
Group Customer Care
Vanessa Crowe