ABSA BANK LIMITED IS IGNORING CORRESPONDENCE

In an Estate to which my firm is attending (I am the Executor) there are Insurance Policies with Liberty Life. Of these policies, Liberty advises that two were ceded to ABSA BANK by the deceased. There is nothing owing to ABSA by the deceased (in fact ABSA owed R171000,00+ to the estate which it took six months to pay after 65 frustrating emails) so ABSA can have no legal objection to either cancelling the cessions or simply consenting to the Policies being surrendered. The heirs wish the policies to be surrendered so that their substantial values can be paid to the estate. My hand delivered letters and my emails to ABSA have been totally ignored and according to the response I have received from the address which I was instructed to use, my emails are being blocked by the addressee, ********** According to Liberty, the surrender value of the two Policies totals R525116.68. ABSA’s lack of action is precluding the Executor from winding up the Estate and is precluding the heirs from being paid the amounts bequeathed to them. From previous experience, all ABSA will now do is to reply to this complaint stating that they will attend to the matter and thereafter follow this up with an email to me incorrectly stating that the matter has been attended to, when it has not. To make matters worse, I have been unable to obtain an email address of anyone in a position of authority at ABSA who might be able to assist. PS – I held back this complaint as on 4 December I received a response to my email of 17 November stating that the matter was receiving urgent attention, which has not occurred.