1 reviews | Active since Sept 2018
ABSA bank limited
I recently sold an item to someone who banks with ABSA. The payment was made, and the transfer either never happened, or it was reversed.
Despite numerous attempts to get information from ABSA, they have been everything except helpful.
As I do not bank with ABSA, I get shunted around from department to department, and have to listen to stories of how this is not *****. Even after stating that I have been to the police about this, they still say it is not a ***** case they can help with, as I do not bank with them.
One individual mentioned that the transaction number is not valid, then goes on to say it's not ****?
ABSA is unable to validate a transaction, after being given a transaction number.
Clearly they will only respond to the police, instead of promoting customer service.
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. Kindly ask that person to log a complaint providing us with all his details so that we can investigate further, amount, date and also advise how payment was made. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. Kindly ask that person to log a complaint providing us with all his details so that we can investigate further, amount, date and also advise how payment was made. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd