ABSA Bank lack of service

On 30 September I phoned ABSA bank regarding a debit order that had to be reversed. They told me to email ABSA Card Authorisations. I sent an email to them on 30 September, the day of the deduction. I received a case number C-***9. I followed up 4th of October and received another case number C-***5. I then received an email to to direct my query again to debitcarddistputes, which I did. Followed up AGAIN 14 October 2025 and was given another case number C-***4. I have not had one response yet. This is ridiculous, unprofessional and unacceptable. The level of competence and customer service is just absolutely despicable. I need answers!!!!!!!!!