ABSA Bank Lack of Accuracy, Communication, Professionalism.

I recently had dealings with ABSA. I emailed the Absa Contact Centre and requested a list of ABSA Bank Branches that assist with Smart ID and Passport. I received an email.

Dear Valued Absa Customer Thank you for your email. Kindly click on below link to view all the banks branches that can be able to assist with renewal of smart ID or Passport

http://www.dha.gov.za/index.php/id-smart-card/offices-ready

Please note that new application does not apply only Home Affairs can be able to assist.

If you require further assistance, please feel free to contact me via email at *** or do not hesitate to contact the call centre again on ***or +27 (0) 11 ***.

Kind regards

I phoned the ABSA bank branch in Tzaneen to confirm and was informed that no they do not assist in the passport and smart ID applications. m I phoned another branch in Acornhoek and was informed telephonically that only the Gauteng Branches assist with this.

My issue is I sent an email back to ABSA explaining the problems and requesting they contact me. Result... Nothing. I phoned both the numbers in the email above and... nothing, the call drops or I get a machine that does not give me the relevant choice to make a complait, Eventually I got through to someone in the ***** Devision and gave my details to the calletaker. I requested to speak to the Supervisor. The call was cut. I have too date not received a phonecall from Absa or an email back on my request.