ABSA Bank Kenilworth: Poor treatment of elderly people

Poor treatment of elderly. Yesterday I took my sick mother to the bank to complete two transactions of which one was card renewal. After standing in the queue on her behalf while sitting so long to be assisted she did not feel well the teller acknowledged this and asked a manager if they could assist with a new card without her standing in queue. The manager refused including a young male employee. She can either sit sick in the second queue wait her turn or go home. Other institutions like home affairs, hospitals and sassa acknowledges disabled and old people. But this ABSA manager decided for all intent and purposes to hell with you lady you can sit. I wish I knew this employee mother so the day she arrives at our workplaces we can disregard her mother as well.The Ego of this manager was too big. All it required was consideration and foresight. After seeing me help my mother walk... get up and sit down. And yet her approach was she does not give a damn. So the branch manager apologised, why I don't know covering his ass. Because more than his two employees saying go to hell there actions depicted it clearly. They did not care. So his sorry is business procedure. His employees I said to him does not share your perspective. Her approach was not a business best practice but a personal Ego driven decision in her abuse of her power toward the vulnerable of society. Thanks to her my mother had a bad night of leg and back ache. Thank you ABSA manager to your wonderful approach to your work.