1 reviews | Active since May 2016

27 Sept 2022, 14:36

ABSA BANK IS USELESS

Follow the conversation and you will wee why I am upset. By the time of posting this they STILL hadnt responded Why is ABSA messing me around? I tried to log into internet banking this morning, when the system suddenly refused to let me log in, after which I phoned customer (DONT)care and they told me to call *****, and the lady at ***** told me I need to go into a branch. WHAT HELL!! IF I COULD GO INTO A BRANCH I WOULD HAVE!!! 12:17 Absa South Africa Absa South Africa Hi there, we apologise for the level of service you received when you called our teams. Please note some of the functions can only be performed inside the branch. Were you perhaps provided with reason/s to visit a branch? You sent BECAUSE YOUR CALL CENTER AGENT WAS USELESS. IM MOVING TO A PROPPER BANK. BYE BYE ABSA, HELLO CAPTECH. No wonder you are losing clietns to them, well you are losing me and my wife too Absa South Africa Absa South Africa Please send us your cellphone number, email address, ID, and account number. We will escalate this to our Complaints team to investigate further and provide you with urgent feedback. You sent Account Nr: *** Cell Nr: *** ID Nr: *** 084

I cannot even log into my internet banking thanks to ABSA. Absa South Africa Absa South Africa Thank you for sharing the details. Please send your email address as well. You sent Interesting that 817k people likes Capitec bank on facebook but only 507k people likes ABSA.

I know that if I go to ABSA Branch I will wait for aproximately more than 20 minutes. Capitec, only 10 minutes You sent *** You sent Actually, there is no good reason to stay woth ABSA and my wife's dental practice is also paying way more bank cost with ABSA so she is also considdering moving to Capitec Absa South Africa Absa South Africa Thanks for sharing your details with us. Our team will look into this, and feedback will be provided to you in due course. 13:10 You sent Before 2023? 13:31 You sent I AM STILL WAITING AND I NEED TO PAY SUPPLIERS!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 14:32 You sent In Due Time, meaning never?! I will be posting this conversation on social media for the world to se and hellopeter

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Replies (4)
's update27 Sept 2022, 19:31
Reviewer Update
Great,

You responded, but I am STILL unable to use my bank account, and you are costing me money. GREAT SHOW on how bad your service is. 🤬
Absa
Absa's reply28 Sept 2022, 10:08
Official
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's update28 Sept 2022, 11:20
Reviewer Update
I went into the Waverley Plaza branch, wand after being messed around for 20 minutes, I finally spoke to a staff member, who took my card and reset my PIN, and did something I thought would resolve the issue but when I tried to log into intent and cellphone banking I STILL CANT LOG IN. AGAIN on the phone with ABSA, at my cost, and they expect me NOT to be ****ed of??
's update30 Sept 2022, 12:29
Reviewer Update
AND AGAIN my account has been locked. BRAVO ABSA. Coming to close my account with that useless bank tomorrow.