ABSA BANK IS USELESS

The incompetence of ABSA bank is infinite. I went to ABSA Kolonnade to RENEW my card, instead I decided, why not upgrade my saving to a cheque account. After applying they said my ID came up as ********** and must be sent to some head office to verify my ID and that I should go back the next weekend. Afterwards I was told to set up my ABSA Banking App while we finish off the application, BUT WAS NEVER TOLD WHILE I WAS AT THE BANK THAT YOU MUST SET YOUR LIMITS AT THE BRANCH.

The next weekend I went back and was told that they haven’t yet received any feedback and that the application is still pending and that I shouldn’t swipe my card at all because some transactions may take long and won’t allow me to close my account when getting my new account. I did as I was told and didn’t swipe or do any transactions just for incase. Left again without having a renewed bank card, the expiration date on my old card was end August.

The weekend of end August I went back hoping that this time everything will be sorted. AGAIN the same excuse that “the application is still pending and awaiting feedback”. This was now the THIRD WEEK! I had enough at this point and told them that I am Going to close my account and transfer everything to a new account.

I went to FNB and was helped with a new account in less then 10minutes and my card arrived a week later. I then tried to transfer my money from the ABSA account to my FNB account in order to close the ABSA account.

First it kept on saying “needed limits” on the banking app, I then tried online banking and got a message that said “limits need to be set at a branch” I WAS AT THE FREAKIN BRANCH 3 TIMES AND STILL THEY DID NOT TELL ME I NEED TO SET MY LIMITS AT THE BANK BEFORE ANY TRANSFERS OR PAYMENTS CAN BE DONE!

ABSA bank is in one plain word useless, they don’t inform their clients of anything, they take their time and waste the clients time and couldn’t care less about keeping their clients, because even after I said that I am going to close my account, they did nothing to prove themselves or keep me as a client.

NOW I HAVE TO GO BACK TO THE BANK FOR THE FOURTH TIME, BECAUSE AFTER A FREAKIN MONTH, MY ACCOUNT AT ABSA BANK IS STILL NOT SORTED TO BE CLOSED!!!

I was warned before opening my account at ABSA that ABSA is *********** and vrry expensive, and still I did not listen.

I would not advise anyone to ever open an account at ABSA and will do my best to convince those at ABSA to change their bank. This is unacceptable.