Absa Bank is the worst people to deal with

If it was up to me I wouldn't give no stars but unfortunately ton post a review they need atleast 1 star. What pathetic service received from Absa bank. I need a prescription letter and I have called the relevant department however I have just been sent from pillar to post from department to department. Every person I spoke too can't help and send me to another person. Clearly being an Absa employee you should know which depart assists with such matters. This is highly frustrating.