Absa Bank is taking more than 2 months to refund

My husband credit card was paid in December 2015. In January 2016 we have received the paid up letter from them. Another payment went to that account by mistake. On the 15th February 2016 I have send all the documents to my Debt Counsellor and Absa Debt Review department. Absa Bank debt review Manager then rep**** saying that the refund will be done once they have also closed the file on their side. Yet no refund was done. I called to speak to the manager but could not get hold of the manager. I send how many email no respond.<br> <br> If this is the case then I will not refer one of my clients again to Absa Bank<br> <br> Regards <br> Mrs Joubert