Absa Bank is disgusting

Absa bank is digusting. They intentionally skip debiting my wife's policy account for 3 months so that they can lapse the policy. We corresponded with them every month and they promised to debit but they did not. Someone told me that they did that to his 90 year old grandmother and they are pulling the same thing with us. We understand that covid made things hard for companies but this is disgusting especially since we have been paying this funeral policy since 2007. I cannot believe Absa bank