ABSA bank is completely useless!

I am completely at my wits end with ABSA. Worst bank in the whole world! I have avoided moving banks for many years as I have a homeloan with them, but the service is impossible and I think I am going to move regardless, I really don't need this and all the ridiculous charges in my life!! I pay more in cumulative charges than my husband does with his private banking account and I hardly do anything! I have just now been one the phone with ABSA service center since 12:30 and it is now 13:23. I have been cut off twice. The waiting time was so long I ran out of airtime and had to start the whole process over again. I must have been transferred about 6-7 times. The girl who said she could help me did not even know what products the bank has on offer and I had to tell her as I have the 2022 product brochure open in front of me on my laptop. She then put me on hold for about 10 minutes and when the call was picked up it was someone totally different who also said they could help me and then also put me on hold to give me someone else in a totally different department whose advice was to go into a branch or start the whole process again with general enquiries. All I want is for them to explain the charges and the different banking options for a checking account! How is that so impossible????? They do not send you a new card when your old one is expired, you must go into the branch. My fees are ludicrously expensive and I get absolutely nothing back for it. I'm done.